Claims Contact Numbers
A list of insurer claims contact phone numbers for home and commercial insurance. For customers with existing policies via Ember JD.
Should you wish to make a claim, please make contact with your insurer’s claims department as soon as possible, so the matter can be dealt with.
Allianz
Block of flats, commercial property and landlord lets: 08448 710 789.
ALPS Family Legal Expenses & Landlord Legal Expenses
Refer to your policy wording for the contact number.
AXA
Block of flats and commercial property: 0345 6002716,
employers and public liability: 0870 8507132.
Aviva
Block of flats, commercial property and offices: 0800 0151498,
home buildings and contents: 0800 012345.
Cherish
Holiday home: 0800 197 2770 or 01255 871 965.
Covea
Employers and public liabilty and shops: 0844 902 0790,
home buildings and contents: 0844 902 0789.
Ember JD Household Scheme
Policy numbers beginning with EM,
home buildings, contents and all other property: 0344 371 2390,
the claims helpline is open 24 hours a day, 365 days a year,
when contacting the claims team please ensure you have your policy number available,
calls my be recorded for monitoring and for training purposes or to improve the quality of the service.
Ember JD Household Scheme – policies incepted or renewed from 01/01/2025 onwards:
Home buildings, contents and all other property:
Telephone: 0344 557 7854 or Email: PropertyClaims@Innovation.Group
(Opening Hours 8am to 6pm Monday to Friday, plus an Out of Office Team providing First Notification of Loss service).
Legal liability claims:
Telephone: 0344 557 6246 or Email: bspoke@kennedyslaw.com
(Opening Hours 9am to 5pm Monday to Friday).
Midas Underwriting
Home buildings and contents, holiday home and landlords lets: 0845 600 9260.
Pen Underwriting
Landlord lets: 0345 072 9957.
RSA
Home buildings and contents: 0870 1650521.
Towergate
Landlord lets and holiday home: 01708 777720,
whilst overseas: 0044 1708 777720.
Zurich
Commercial property and offices: 08453 002 055,
home buildings and contents: 0845 601 0869,
Zurich emergency assistance: 0845 712 5220.