A list of insurer claims contact phone numbers for home, commercial and tradesman liability insurance. For customers with existing policies via Ember JD.

Should you wish to make a claim, please make contact with your insurer’s claims department as soon as possible, so the matter can be dealt with.

Allianz
Block of flats, commercial property and landlord lets: 03444 129988.

ALPS Family Legal Expenses & Landlord Legal Expenses
Refer to your policy wording for the contact number.

AXA
Block of flats and commercial property: 0345 6002716,
employers and public liability: 0870 8507132.

Aviva
Block of flats, commercial property and offices: 0800 0151498.

Cherish
Holiday home: 0800 197 2770 or 01255 871 965.

Covea
Employer’s and public liability and shops: 0844 902 0790.

Ember JD Household Scheme – policies incepted or renewed from 01/01/2025 onwards:

Home buildings, contents and all other property, policy numbers beginning with EM:
Tel: 0344 557 7854
Email: PropertyClaims@Innovation.Group
(Opening Hours 8am to 6pm Monday to Friday, plus an Out of Office Team providing First Notification of Loss service).

Legal liability claims, policy numbers beginning with EM:
Tel: 0344 557 6246
Email: bspoke@kennedyslaw.com
(Opening Hours 9am to 5pm Monday to Friday).

Midas Underwriting
Home buildings, contents and holiday home: 0845 600 9260.

NIG
Tel: 0330 102 4100
Email: commercial.propertyclaims@intactinsurance.co.uk
Monday to Friday: 9am to 5pm
Emergency support
Tel: 0345 300 4006
Open 24 hours, 7 days a week.

Zurich
Employer’s and public liability: 0800 302 9055.